A thoughtful space to learn.

Accounts and learner information

An adult learner or parent/guardian creates an account. Email accounts use Supabase Auth for passwords, verification, and recovery. Verify your email when you create the account; later sign-ins use your password. Younger learners are managed within their parent or guardian’s account.

Kesher stores learner profiles, bookings, assignments, feedback, reward activity, and dashboard preferences. Booking details and learning goals are available to the assigned tutor and administrators. Other families cannot access them.

Card payments

Stripe handles card checkout. Kesher stores payment references and status, not card numbers or security codes. Paid bookings are confirmed after payment verification. Before booking, Kesher shows the cancellation charge and refund amounts. Cancelling a paid lesson requests the eligible refund; your session history shows its progress, including cases that need support review. See the cancellation policy for details.

Notes and reports

Families can see feedback intended for them. Private tutor notes are restricted to the assigned tutor and administrators. Safety reports are available only to administrators; tutors cannot read them.

Optional text reminders

My profile lets adult account holders save and verify a mobile number, then separately choose reminders 15 minutes and 2 minutes before their lessons. Both are off by default. Phone numbers, verification status, reminder choices, consent timestamps and delivery references are stored to provide this service. Twilio processes verification and reminder messages when connected. Consent is optional; turn reminders off in My profile or reply STOP. Message and data rates may apply. Younger learners use the parent or guardian’s number.

Online lessons

When connected, Zoom creates a private meeting about an hour before the scheduled lesson. The same join link is available to its family, assigned tutor and administrators. The tutor starts the meeting using the assigned Zoom host account. Kesher does not secretly join or record lessons. Meeting providers have their own privacy practices.

Manage your information

Manage learner details and saved names from your dashboard. Removing a saved name keeps session history. Contact Kesher through the support address published on this website for account, correction, or deletion requests.

Raise a concern

Use “Report a problem” on a session in your dashboard. An administrator will review the report privately. In an immediate emergency, contact local emergency services.