When plans change.

Before your lesson

Cancel from Sessions in your family dashboard. At least 24 hours before the scheduled start, you receive a full refund. Less than 24 hours before the start, Kesher retains 35% of the lesson price and refunds the remainder. The exact dollar charge and refund are shown before booking and again before you confirm cancellation.

For a $50 lesson, a late cancellation costs $17.50 and the refund is $32.50. This amount is retained from your prepaid payment; it is not an additional charge.

Missed lessons

If you miss a lesson without cancelling before it starts, the full lesson price remains payable. After the start time, contact support to report a problem.

When a tutor cancels

There is no family cancellation charge and the paid lesson is fully refunded. Contact support if a tutor does not attend.

Your refund

The cancellation review shows your refund amount before you confirm. Your booking remains in session history, where you can see whether the refund is processing, completed, or needs support review. Refunds go to the original payment method. Your bank determines when a processed refund appears.

Earlier bookings and changes

A new cancellation fee is not added retrospectively to an earlier booking that did not accept this policy. Rescheduling follows the notice period shown at booking; if you cannot reschedule, contact support. All times are measured against the saved lesson start time.

Questions or a lesson problem? Contact support@kesher613.com.